Why do we ask that you use your Octasmart® Plus Topper for a minimum of 30 nights?
We know you will love your new topper but it isn't uncommon for it to take your body a bit of time to adjust to sleeping on a new surface. Some people are lucky and love it from night one but others may experience a bit of stiffness or soreness for the first few mornings. We want you to be fully satisfied with your product and ask that you give it a minimum 30-night trial before being eligible to return it within our 100-night, risk free trial. Give your body and the topper time to adjust to each other and we are confident you will fall in love with your new topper!
How can I contact customer service?
Customer Care department is available from 9:00 am to 10:00 pm EST 7 Days per week by Facebook Messenger (Dormeo USA) or anytime by email: CustomerCare@Dormeo-na.com
What states are taxes applied to for my Octasmart® Plus Topper?
Sales tax will be applied to California, Tennessee, and Texas.
What is the warranty for the Octasmart® Plus Topper?
We completely stand behind our products and your happiness is our first priority. Our Octasmart Plus Topper has a 10-year limited warranty for your peace of mind.
How thick is the Octasmart® Plus Topper?
The Octasmart Plus Topper is 3” thick. It starts with a full inch of high density memory foam followed by our Octaspring Technology layer. They combine perfectly to cradle your body and offer superior support creating an unbelievably comfortable sleep space!
What are the size dimensions the Octasmart® Plus Topper?
We follow all standard US sizing: (W x L x D) in inches
Twin 38" x 75" x 3"
Twin XL 38" x 80" x 3"
Full 54" x 75" x 3"
Queen 60" x 80" x 3"
King 76" x 80" x 3"
Cal King 72" x 84" x 3"
Where do you manufacture?
Dormeo manufactures products in the USA (Nashville and Phoenix), Canada, Europe and China. All products are engineered to meet US Certipur regulations which means there are no dangerous chemicals or off-gassing.
How long does it take the Octasmart® Plus Topper to ship?
Our shipping times are currently 5-7 days but we always hope to get it to you faster! We want you sleeping better as soon as possible!
Is the Octasmart® Plus Topper machine washable?
If you want to freshen up your Octasmart® Plus Topper - you can remove the cover and wash it.
Is the Octasmart® Plus Topper hypo-allergenic?
Yes! The hypo-allergenic, ULTRA breathable top cover adds luxury to the topper, enhances air circulation and wicks away moisture.